Frequently Asked Questions
How long will my order take?
Each Foilux piece is handmade to order, so processing times can vary during busier periods. The current processing time will always be shown in the banner at the top of the website.
Processing time refers to the time it takes to design, make and dispatch your order. Please allow additional time for delivery, which will depend on the service selected at checkout.
Refer to our delivery information for further information on delivery timescales.
What happens if I make a typo?
Each order is checked by a real person before it’s made, so if something looks like an obvious typo, I’ll always do my best to reach out and check with you first.
If you notice a mistake after placing your order, please get in touch as soon as possible through the contact us section of the website or by emailing sales@foilux.com.
If your order hasn’t been printed yet, I’ll be happy to update it for you.
Will I receive a proof before my order is made?
Proofs are not usually sent for tickets, passports or experience reveal products, as these are created using the details provided at checkout. This helps keep processing times as quick as possible, especially during busier periods.
However, if you would like to see a proof before your order is made, please leave a note at checkout and I’ll be happy to arrange this.
For personalised photo prints, a digital proof will be sent before printing for you to review and approve. Please check all wording, spelling and details carefully at this stage.
Once your proof has been sent, you’ll have up to 24 hours to request any changes. If I don’t hear back within 24 hours, your order will be made using the proof provided to avoid delays.
Please note, as all prints are hand foiled with metallic foil, proofs are shown in black and white. The shine and colour of the foil cannot be fully replicated digitally.
What if my order arrives damaged?
Great care is taken to ensure every order is packaged safely and protected during shipping. However, if your order does arrive damaged, please contact me as soon as possible with photos of the item and packaging, and I’ll help resolve it.
Do you ship internationally?
Yes, we do ship internationally.
At the moment, we’re unable to offer shipping to European countries outside of the UK directly through our website due to shipping regulations. However, we can accept orders to European countries through our Etsy shop.
Please visit: www.etsy.com/shop/foiluxorders