Refund policy

We hope you love your order, but if you need to return something, please see our policy below.

Non-personalised items

Non-personalised items can be returned, provided they are unused and in their original condition.

Please contact us within 14 days of receiving your order to let us know you’d like to make a return. Once you’ve contacted us, you then have a further 14 days to send the item back.

Return postage is the customer’s responsibility unless the item is faulty or damaged. Once we’ve received the item back in its original condition, we’ll issue your refund.

Personalised items

As each personalised item is made especially for you, we’re unable to accept returns for personalised products. This includes items made with names, dates, photos, custom wording, custom details or any other personalised elements.

Damaged items

Although we take great care to ensure all items are well packaged, occasionally damage can happen during delivery.

If your item arrives damaged, please contact us as soon as possible at sales@foilux.com with photos of the damaged item and packaging. We’ll then arrange a replacement for you.

Faulty or incorrect items

If there’s a fault with your item or we’ve made an error with your order, please get in touch via sales@foilux.com and we’ll do everything we can to put it right.